Returns & Refunds Policy

At Coastal Rush Style Studio, we carefully select our homewares and décor to bring a little coastal beauty into your home. We want you to love your purchase and shop with confidence.

Change of Mind

Please choose your items carefully, as we do not offer refunds, exchanges or store credits for change-of-mind purchases. This includes ordering the incorrect size or colour, or deciding an item is no longer suitable.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number, a description of the issue and, where possible, clear photographs.

We will review your concerns and work with you to arrange an appropriate solution in accordance with Australian Consumer Law.

Your Rights Under Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

If a product has a major failure to meet a consumer guarantee, you are entitled to choose a refund or replacement in accordance with the law. For a minor failure, we will provide an appropriate remedy, such as a repair, replacement or refund, as required by law.

Nothing in this policy limits or excludes your statutory consumer rights.

Return Postage

For eligible returns involving faulty or non-compliant products, reasonable return postage costs will be reimbursed where required under Australian Consumer Law.

Please contact us before returning an item so we can provide instructions.

Handmade & Natural Products

Some of our products feature natural materials or handcrafted finishes. Slight variations in colour, texture and appearance may be part of their individual character.

These natural variations do not affect your rights where a product fails to meet a consumer guarantee.

Contact Us

For any questions or concerns about your purchase, please contact Coastal Rush Style Studio through the contact details provided on our website.

We appreciate your support of our small Australian business.